Refund Policy

Cancellations & Rescheduling

Sessions can be cancelled or rescheduled free of charge up to 24 hours before the scheduled start time — contact us directly at (703) 783-7415 or by email and we'll move it for you.

If you booked through our previous online booking system, the private link in your confirmation email and your client account both still work for cancelling, rescheduling, and paying.

For anything inside the 24-hour window, contact us directly and we'll work with you on the best option.

Refund Eligibility

• • A session cancelled more than 24 hours in advance is eligible for a full refund of any payment already made.
• • A session cancelled within 24 hours of its start time, or a missed session ("no-show"), is not eligible for a refund.
• • Multi-session packages (like the 30-Day Reset or Transformation programs) are refunded on a pro-rated basis for sessions not yet completed, provided the cancellation request meets the 24-hour window above.

How Refunds Are Processed

Refunds for card payments are returned to the original payment method through Square, typically within 5–10 business days depending on your bank. Payments made by other means (cash, bank transfer, etc.) are refunded the same way they were received, or by an alternative method we agree on together.

Payment Timing

Sending a request doesn't reserve a session and nothing is charged at that point. Once we confirm a time with you, we'll send a payment link directly if payment applies. Nothing is ever charged automatically.

Requesting a Refund

To request a refund, contact us directly: letsGrow Coaching | (703) 783-7415 | info@letsgrowcoaching.com. Include your name and the date of the session in question so we can look it up quickly.

Changes to This Policy

We may update this policy as needed. Changes will be posted on this page with a new effective date.